Privacy Policy
Last Updated: October 7th, 2025
NovaReach (“we,” “our,” “us”) is owned and operated by Udaloy Trading Inc., headquartered in Charlottetown, Prince Edward Island, Canada.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website, services, and AI tools.
1. Information We Collect
We collect personal and business information to provide, improve, and secure our services. This includes:
Contact Information: Name, email address, phone number, and business details you provide through forms, chat, or bookings.
User Inputs and Conversations: Any text, messages, or content entered through our AI tools, chatbots, or demos.
Payment Information: If you purchase services, payment data may be processed securely through integrated third-party processors.
Technical Data: IP address, browser type, and analytics cookies to improve performance and user experience.
2. How We Use Your Information
We use your information to:
* Deliver and manage AI-powered automation services
* Improve the accuracy and performance of our AI models
* Provide customer support and respond to inquiries
* Process payments and manage client accounts
Send relevant updates and marketing communications (only with consent)
Comply with legal, regulatory, or security obligations
3. AI Data Handling and Model Improvement
NovaReach’s AI systems analyze user interactions to enhance response accuracy and service performance.
Where possible, all personal identifiers are anonymized or excluded before being used to improve our models.
We do not sell or share your personal data for external AI training or unrelated third-party use.
4. Third-Party Services
We partner with trusted service providers who help us operate our platform securely and efficiently:
GoHighLevel – CRM and automation platform (data storage and encryption)
OpenAI & Grok – AI model and natural language processing providers
Twilio – Communication and SMS integration provider
Each third-party provider maintains its own privacy and security practices. We ensure they meet or exceed Canadian and international data protection standards.
5. Data Security
We use GoHighLevel’s enterprise-grade encryption and secure hosting infrastructure.
All transmitted data is protected by SSL (Secure Socket Layer) encryption and stored on encrypted servers.
Access to personal information is restricted to authorized personnel who require it to perform their duties.
We regularly review and update our security practices to prevent unauthorized access, alteration, or disclosure.
6. Data Retention
We retain personal data until account deletion or as long as necessary to provide our services and meet legal obligations.
Once an account is deleted, associated personal data is securely removed or anonymized within a reasonable period.
7. User Rights
Depending on your jurisdiction, you may have the right to:
* Access or request a copy of your personal data
* Correct or delete your information
* Opt out of marketing communications
* Withdraw consent at any time
* To exercise these rights, contact us at [email protected]
8. International Data Transfers
NovaReach operates in Canada and does not transfer or store user data outside the country.
All data processing and storage are handled within Canada’s jurisdiction and subject to Canadian privacy laws (PIPEDA).
9. Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect or process personal data from minors.
If you believe a child has submitted information to us, please contact us immediately so we can remove it.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
All updates will be posted on this page with a revised “Effective Date.”
11. Contact Us
If you have any questions or privacy concerns, please reach out to:
Philipp Udaloy
Founder, NovaReach (Udaloy Trading Inc.)
Privacy Inquiries: [email protected]